Warranty Policy

Warranty Coverage

All products sold by Apple Nation BD come with manufacturer warranty as specified by the brand. We ensure that all products are genuine and come with official warranty support. Warranty terms vary by product and manufacturer.

Warranty Period

Warranty periods depend on the product type and manufacturer:

• Apple products: Typically 1 year from date of purchase (Apple Limited Warranty)
• Accessories: Varies by manufacturer, typically 3-12 months
• Extended warranties: Available for select products (terms apply)

Please check your product documentation or contact us for specific warranty information for your purchase.

What's Covered

Warranty typically covers:

• Manufacturing defects
• Hardware malfunctions under normal use
• Battery issues (within warranty period)
• Display defects
• Component failures

What's Not Covered

Warranty does not cover:

• Physical damage from accidents, drops, or misuse
• Water damage or liquid contact
• Unauthorized repairs or modifications
• Normal wear and tear
• Cosmetic damage that doesn't affect functionality
• Damage from using non-original accessories
• Software issues (unless hardware-related)
• Loss or theft

Warranty Claim Process

To file a warranty claim:

1. Contact our customer service team with your order number and product details
2. Describe the issue you're experiencing
3. Provide photos or videos if requested
4. We will assess your claim and guide you through the warranty process
5. If approved, we will arrange for repair, replacement, or refund as per warranty terms

Required Documentation

When filing a warranty claim, please have ready:

• Original purchase receipt or invoice
• Product serial number or IMEI
• Product packaging (if available)
• Warranty card (if provided)
• Photos or videos showing the defect

Warranty Service Options

Depending on the product and issue, warranty service may include:

• Repair by authorized service center
• Replacement with a new or refurbished unit
• Refund (if repair/replacement is not possible)

The specific service option will be determined based on the warranty terms and the nature of the issue.

International Warranty

Some products may have international warranty coverage. Please check with us or the manufacturer to confirm if your product is eligible for warranty service outside of Bangladesh.

Extended Warranty

We offer extended warranty options for select products. Extended warranty provides additional coverage beyond the standard manufacturer warranty. Terms and conditions apply. Please contact us for more information about extended warranty options.

Contact Us

For warranty inquiries or to file a warranty claim, please contact our customer service team through our support channels. We're committed to ensuring you receive proper warranty support for your purchase.